Buying DiDi handmade jewellery: Terms & Conditions

Can't make up your mind which to buy? Why not pop everything you like into your shopping basket and make your final decision when checking out by unticking the boxes of the items you don't want to buy today.
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You can pay by PayPal or by credit or debit card via PayPal (you don't need a PayPal account to do this) or via Nochex. (Please note that the name Nochex will appear on your statement, rather than DiDi handmade jewellery). Or, you can pay by cheque (UK customers only) or bank transfer. If paying by cheque, please make it payable to Didy Ward and post within 7 days of your order and ensure you have included your cheque guarantee card details and address on the reverse.

Delivery address: If you pay by PayPal or NoChex, they will take your address details and that is the address I send things to. If you want your items sent to a different address you can change the delivery address in PayPal and that will come through to me. If you pay by BACS or cheque you can give the address you want your items to be delivered to here on the website. Or you can just drop me an email!

If you are unsatisfied with your purchase, please let me know by email (info@didihandmadejewellery.co.uk) within 7 days of receipt and return the item(s) to me, unworn, in their original packaging. I will then issue you with a refund to cover the orginal purchase price. Postage costs are not refunded unless the item is faulty. I advise you to use a "signed for" delivery service, as I cannot refund items which do not reach me. For hygiene reasons this offer does not extend to earrings. Refunds are issued within 14 days of receipt of the returned item.

Once you have placed your order you will receive a confirmation email and I will post your order on the next working day. For DiDi Basics, if the necklace you require is not in stock it will be made especially for you and posted to you within 7 days of your order. If that is the case I'll email you to give you an expected delivery date.

In the event of any piece of jewellery arriving damaged or broken, or it it breaks during the first month after purchase I will happily repair it free of charge - even if this has been a gift for someone else. (And don't forget, I also offer a repairs service for other broken jewellery too!).

If you buy a piece of my jewellery as a gift and find that it is shorter than they would prefer let me know as soon as you can and I will happily lengthen it (up to 2") for no extra charge except postage.

If you have any queries at all I will be more than happy to answer them. My full contact details are on the contact page.

As a special thank you - all customers receive a 10% discount on their next purchase - just look for the code in your confirmation email and use it when you checkout next time!

All of my gemstone jewellery is unique - there is only one of everything as all of my jewellery is handmade. DiDi Basics are also handmade individually but the hand knotted design is not unique and I replicate each of these as they are sold. If you like the look of anything in the Gallery of Sold Items, please contact me and I will make something similar especially for you. Please be aware though that semi-precious stones are subject to availability depending on local mining and cutting conditions.

Orders will be posted by first class post on the next working day following your payment. All items include FREE postage to the UK but you can choose recorded delivery at checkout if you wish.

All jewellery is wrapped in acid-free tissue and sets of jewellery are sent in boxes similar to the one shown above, securely wrapped inside the box. To help the environment all postal packaging is sent using recycled materials.

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